Effective date: 8 July 2026 Version: v22.0.0
Certain features — wallet withdrawals above a threshold, franchise
ownership, cooperative fund administration, and MSIOS™ organizational
access — require identity verification ("KYC," Know Your Customer) to
reduce fraud and meet the expectations of our payment-processing
partners.
Your account shows one of these statuses in Settings:
unlocked.
information.
Depending on the feature, we may request: full legal name, date of
birth, a government-issued ID, proof of address, and — for a business
or franchise entity — registration documents. We only request what's
needed for the specific feature being unlocked.
KYC documents are used solely to verify identity and meet regulatory
and payment-processor obligations. They are stored securely and are
not shared beyond what's required for verification and legal
compliance. See the Privacy Policy for our general data-handling
practices.
compliance@donqtechnologies.com